Refund and Cancellation Policy

1. Subscriptions & Digital Access

Eictovision is a SaaS (Software as a Service) platform offering digital subscriptions for data analytics and visualization tools. Because the value of our platform is delivered immediately upon granting access to our proprietary data and tools, all subscription sales are considered final.

We do not offer refunds, credits, or prorated billing for partial months of service, unused time, or accidental subscription renewals unless expressly mandated by applicable law or a specific technical error on our end.

2. Cancellation Policy

You have full control over your subscription and may cancel it at any time.

• How to Cancel: You can cancel your active subscription directly from your Account Settings page or by emailing our support team from your registered email address.
• Access After Cancellation: Your cancellation will take effect at the end of your current paid billing cycle. You will retain full access to premium features until that billing period officially expires.
• No Auto-Renewal Post Cancellation: Once cancelled, you will not be billed for any future cycles.

3. Exceptional Refund Scenarios

While our general policy is strictly non-refundable, we understand that technical anomalies may occasionally occur. We will process a full refund only under the following circumstances:

• Duplicate Billing: If a duplicate transaction or accidental overpayment occurs for the same subscription period.
• Failure to Deliver Service: If a technical bug on our platform prevents your account from being upgraded or prevents you from accessing the service for an extended, unreasonable period immediately after purchase.

4. Refund Process & Turnaround Time (TAT)

If you believe you qualify for a refund under the exceptional scenarios mentioned above, you must contact us within 7 days of the transaction date.

• Initiation: Send an email to support@eicto.com with your transaction ID/Screenshot and registered email address.
• Verification: Our billing team will review your request within 24 to 48 business hours.
• Crediting Timeline (TAT): Once a refund is approved and initiated from our end, please allow 5 to 7 business days for the amount to reflect in your original payment method (Bank Account, UPI, or Card), depending on your bank's processing times.